The Driver Connection

Fleets seeking to modify driver behavior have many more tools at their disposal today than ever before.

Jim Park Contributing Editor

We got caught with our pants down this time. Fuel prices are pushing operating costs through the roof, but the traditional fix won't work anymore. As badly as many fleet managers would like to see a return to the old "double nickel" days, it's just not a practical solution right now. We're gear-bound. Slowing down too much negates any hoped-for savings, while creating a ton of drivability issues in the process. Nobody wants a bunch of frustrated drivers running around the country in ninth gear because the trucks run better one cog back.

As we marched toward EPA 2007, we knew engine speed would be critical in maintaining fuel economy. We knew, too, that drivers would head for the door in a heartbeat if anyone so much as mentioned the word "fifty-five." Stuck, we were, between a rock and a hard place. Now we're stuck with a bunch of trucks geared too tall to cruise at anything less than 65.

Making the best of it, fleets across the country are cutting road speed back as much as practical. Schneider went to 60 mph from 65. Con-way Truckload cut back from 70 to 65 mph. Depending on where they started, a 5-mph cut seems to be as much as most drivetrains will take.

Bruce Stockton, vice president of maintenance and asset management at Con-way Truckload in Joplin, Mo., says the 5-mph cut will yield an improvement of 3/10 of a mile per gallon per truck.

"Over our fleet of 2,700 power units, that's almost 2.8 million gallons of fuel saved over 58 million gallons per year," he says. "That's still huge."

Stockton says driver acceptance of the speed reduction was high, but it came at a cost of a penny per mile. Con-way Truckload began talking with drivers about a roll-back last summer. The company held driver forums, meetings, and training sessions between August and November to prepare drivers for the change.

"We were talking with our drivers back when fuel was $2.50 a gallon, saying that we had to change the way we think about the fuel we use," Stockton says. "The drivers told us they'd be willing to give up 5 mph if they saw some compensation in pay. In December, we announced a penny-a-mile increase that took effect in January."

With fuel well over the $4 mark, the company is ahead on the penny-a-mile deal right now, but Stockton says fuel surcharges aren't keeping pace in the short term with rapidly rising fuel prices, so the gain is moot.

He also indicated there's little chance of the company reverting back to a higher road speed even if fuel prices comes down.

"If we were still running 3.55 gears, we could have achieved a half-mile-per-gallon by cutting back to 65," he says.

You can't ignore those numbers anymore.

Other fleets are cutting back road speed, as well, like Green Bay's Schneider National. They implemented a 65 to 60 mph cut without coughing up a penny a mile, but the carrier is offering incentives to drivers that will make the cutback easier to take.

"Surprisingly, we had almost no resistance from our drivers," says the fleet's director of engineering, Dennis Damman. "In fact, we'd had quite a bit of support from the drivers."

Schneider tested their speed change with a number of drivers and found that it resulted in only an additional 15-20 minutes of driving time per day. There was concern among the rank and file that the reduction would produce smaller paychecks.

"It turned out not to be a significant factor over an 11-hour day," Damman says. "All the time we spend in traffic and at docks minimizes the impact of the change."

Damman says Schneider is offering bonuses to drivers who meet or exceed company objectives for minimum idle time and time in top gear at highway speeds. And they're throwing in training and performance evaluation to help drivers meet those targets.

Among the more egregious driving habits revealed during the driver evaluation and training exercises, Damman says, are improper shifting, aggressive acceleration and deceleration, and excessive road speed.


Breaking Bad Habits

Since grabbing back a mile-per-gallon through speed reductions isn't likely, fleets will have to become a little more imaginative in seeking savings.

Driver evaluation and training offer substantial savings opportunities, because at the end of the day, the driver is the one working the throttle pedal. Ed Saxman, drivetrain product marketing manager with Volvo Trucks, makes the point that while there's enough technology on a truck today to take the driver right out of the fuel economy equation, that approach can undermine a good driver's skill and professionalism. "And good drivers are very sensitive about the skill and experience they bring to their jobs," he notes.

Proper gear selection, for example, shouldn't be a matter of driver preference. On non-interstate roadways, the 5-mph overall speed reduction could create drivability issues in some cases. Would you leave gear selection on a 55-mph highway entirely up to an inexperienced or ill-informed driver? Saxman says you'd be ill-advised to do so.

"Running a gear down at higher rpm gives better performance," he says. "But it kills fuel economy. Helping the driver understand the harm that causes might encourage them to reconsider. If not, there are fuel bonus incentives or time-in-top-gear incentives for drivers. And if they don't work, all engine OEs offer engine speed limiting capability in the top two gears."

Schneider's Damman says they monitor driver performance in near real time with SensorTracs's Performance Monitoring.

"We monitor speed, rpm, and idle time," he says. "Drivers get immediate feedback in the truck, and we get reports to review at a later date."

The immediacy of the real-time monitoring can modify behavior right on the spot, rather than a month later when management views the report. Among other things, SensorTracs can provide individual driver performance reports and extended idle time identification. All data can be displayed for the driver via Qualcomm's mobile in-cab system, or downloaded on demand or at user-defined intervals by fleet management.

Of all driver bad habits, one of the most stubborn to resolve seems to be the propensity to idle the engine when it's not necessary. And it can be only that - a habit.

Most of the old wives tales justifying idling a big diesel just don't hold water any longer - if they ever did. Some include, "it take less fuel to idle than to restart the engine," or, "it'll cool down too quickly and be difficult to start in cool weather." Even in moderate ambient temperatures, drivers are well-known to idle the truck while sleeping. Some say they can't sleep in a quiet truck. Others say the sound of their own engine drowns out all the other background noise in a truckstop parking lot.

"They're all bunk," says Detroit Diesel application engineer Chuck Blake. "There's utterly no justification for idling an engine except in extreme ambient temperatures where driver comfort is in question."

Automatic shutdown times are one solution, and that's really nothing more than an ECM setting. If you have the reader tool, there's no cost to set up the shutdown timer.

"Even a few minutes of idling here and there can add up to several hours in a day," Stockton says. "We've taken lately to walking our terminal parking lots and turning off engines that have been left idling by someone. We've got designated no-idle areas in most of our terminals, and we're glad to see the drivers making use of them."

Con-way Truckload, like many other companies, is now equipping trucks with heaters and in some cases APUs or on-board climate control systems.

"We're still evaluating some of the more expensive technologies," he says. "But our drivers pointed out one obvious solution that we had overlooked: screened windows in the sleepers.

"Kenworth didn't offer a big screened window when we first approached them about changing our fleet spec, but they came to the table and designed it in for us," Stockton says. "The drivers told us a breeze in the bunk would be nice when the weather is mild. That made sense to us."


Carrot or Stick?

Bonus payments can be contentious, especially fuel bonuses. In the past, they were difficult to quantify, and that left the door open to arguments and lots of ill-will from the less decorated drivers. Today, fuel consumption numbers are easier to determine, but drivers will still feel put out if they feel they're getting heavier loads, a poorly spec'd truck, or just get stuck in a lot of bad weather.

Volvo's Performance Bonus Guide is a tool that levels the playing field considerably by rewarding adherence to good driving practices rather then the results.

"Take a driver who gets hauled back to Chicago from Denver empty because there's no freight there," says Volvo's Saxman. "He'd log a fuel consumption bonus that would last for weeks, but he's really doing nothing for the company."

The Performance Bonus Guide watches parameters like throttle application and time in the "sweet spot." It encourages responsible driving.

"Things like gross weight, headwinds, or a new set of lug tires will kill mpg," Saxman says. "They'll have an effect on mpg without taking into account, how is the driver trying to drive. I call it the great equalizer."

It has icons on Volvo's Driver Information Display to tell the driver to ease up on the throttle or to shift to a higher gear to keep engine rpm low, both of which help keep the engine in the sweet spot. It also has a "bonus" feature that can be programmed to reward drivers with a brief period of higher speed for passing or which can be tied in to a company's incentive program.

Celadon has a speed policy that is tied to staying within the company's maximum idle time parameters. Trucks were governed at 68 mph, but if a driver idled more than 40 percent of the time, speed was cut back to 65 mph. As a fuel-saving measure, last December Celadon reduced the top speed to 66 mph, and the lower speed setting to 63.

"If they idle too much, they'll go slower," Celadon's CEO, Steve Russell, told an audience of fleet owners at Toronto's Truck World in April. "To a driver that's driving 11 hours a day, that 3-mph difference means an extra 30 miles. It's only 12 bucks a day, but close to $3,000 over 300 days on the road. That's significant to them."

ECM data is a good place to look for driver performance data, but Detroit's Diesel's Blake points to some ECM data that can be misleading if taken at face value, like average vehicle speed.

"I can show you how two drivers can report nearly identical average road speed, but can have a 26-percent difference in fuel economy," he says. "You have to go a bit beyond the obvious to get the full picture."

To illustrate, Blake recalls some ECM download data he saw recently that shows one driver in a fleet reporting 50 percent of driving time in cruise mode and 4 percent of his driving time above 65 mph. Another driver could report 13 percent driving time in cruise and 45 percent of time above 65 mph.

"The first guy was averaging 6.64 mpg, the other was getting 4.88. That's a 26 percent difference, with the same average road speed," he says. "Cruise control has some influence. If you look at the time in cruise, you can determine that the driver using his foot may be really cramming the throttle, and he may be showing more time above 65 than the driver using cruise and spending less time above 65."

Which driver would you award with a performance bonus?